# Support

> Support channels, status pages, ticket contents, maintenance notices and refunds.

Source: https://docs.constant-k.com/get-started/support/

## Status pages

* [RPC Status](https://www.constant-k.com/rpc-status/): node health, current slot and scheduled downtime for every region.
* [Benchmarks](https://www.constant-k.com/benchmarks/): live latency, transaction landing times and gRPC results.

If one region has a problem, clients can move to another region. See [Endpoints](https://docs.constant-k.com/get-started/endpoints/).

## Contact channels

| Channel                                                   | Suits                                                                   |
| :-------------------------------------------------------- | :---------------------------------------------------------------------- |
| [Discord](https://discord.constant-k.com/): open a ticket | Technical questions, outages, account and payment problems, suggestions |
| [Contact form](https://www.constant-k.com/contact-us/)    | General questions by email                                              |
| `support@constant-k.com`                                  | Refund requests and billing questions                                   |

## What to include in a ticket

* **The product and the region you use**, for example "Kaldera, EU region".
* **The time**, in UTC, and how long the problem lasted.
* **What you sent**: the method or the gRPC filter, with its parameters.
* **What you got back**: the full error message, HTTP status or gRPC status code.
* **Signatures or slots** for any transaction or block involved.
* **Your client and version**, for example `@solana/kit` 8.3.0 or `yellowstone-grpc-client` 15.0.0.

A crypto payment that did not activate a plan also needs the transaction signature.

> **A full API key in a ticket is exposed:** Discord tickets and emails can be seen by more than one person. An account email, or the last 4 characters of the key, identifies the account; the whole key never has to appear. A key shared by mistake is replaced by a re-roll on the My Account page.

## Planned maintenance

constant-k announces scheduled downtime at least 24 hours in advance, through website banners, email or Discord. [RPC Status](https://www.constant-k.com/rpc-status/) also lists it.

## Refunds

Refund requests go to `support@constant-k.com`. The [Terms of Service](https://www.constant-k.com/terms/) explain when refunds apply.